FAQ’s

What is ArtStyleGem?

We are a Canadian web-based jewelry company that exclusively represents Granát Turnov in Canada. Granát owns the last two remaining garnet mines in the Czech Republic and manufactures some of the finest Bohemian garnet jewelry in the world.

What materials comprise the ArtStyleGem jewelry?

All our jewelry is made from naturally mined garnets from the Czech Republic. The stones are never altered through color enhancement, diffusion, irradiation or heat treatments. Every stone is a fine, dark burgundy color and set in .925 sterling silver. Customers select finishing of 24 CT gold plating or rhodium plating. Each jewelry piece includes its own elegant jewelry box and Certificate of Authenticity.

What is the thickness of the plating and coating on the jewelry?

Standard plating is 0.1 to 1.0 microns thick. All our products have 5.0 micron coating in both
rhodium and 24 CT gold plating to ensure the durability of the finishing.

How do I verify my product is authentic?

We guaranty the authenticity of our jewelry. Every piece produced by Granát Turnov has 3
hallmarks:
1. The factory hallmark “G”, “G1”, or “G2”;
2. The hallmark of metal purity, for example “925” for the silver;
3. The hallmark from the Government of Czech Republic confirming the purity of metal.
In addition, every purchase comes with The Authenticity certificate itself is protected by a
holographic logo of the cooperative Granát Turnov.

What is Rhodium?

Rhodium is a metal in the same family as platinum. It is very hard and bright, but too brittle to
be used on its own for jewelry. However, it is very resistant to corrosion and tarnish so it is ideal
to use as a finishing layer over silver.

What payment methods are acceptable?

We accept only PayPal payments. Customers don’t need a PayPal account, and there’s no fee for the customers to make a purchase. Through PayPal our customers can pay with Visa, MasterCard and American Express. PayPal helps to protect your credit card information with  industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. That’s why PayPal transactions are always secure.

What is the cost of shipping?

We ship to Canada and United States. Shipping is free inside Canada is free, and costs C$20 for anywhere in the Continental United States. We cannot deliver to Post Office Boxes.

Are shipments insured?

We ensure every shipment for the full value of purchase.

How can I track my order?

ArtStyleGem uses Canada Post Expedited Parcel Service for all shipping in Canada and the US. Once your order is processed, usually within two business days, you will receive an email that includes a tracking number. Log on to http://www.canadapost.ca with your tracking number to check the progress of the delivery. Canada Post guaranties deliver in as little as four business days to addresses in Canada and the USA.

Does the shipping cost include customs and duty fees?

Buyers are responsible for all duties, customs fees, brokerage fees, charges and taxes in their home countries. We recommend customers contact local customs offices to verify rates before finalizing purchases.

Can I return items?

Buyers may return or exchange items within 14 days of receipt if the item is in original condition. Returns must be accompanied by the attached label and in the original package, including the Certificate of Origin and Authenticity and a copy of the receipt. You must contact ArtStyleGem immediately if you plan to return any item. Shipping cost for returns and exchanges are the responsibility of the customer. We suggest you purchase shipping insurance for the full value of the item and obtain a tracking number for all returned items.

How are refunds issued?

We issue refunds in the same manner the original payment was made and only after the item has been returned to us, examined and determined to be in original condition. We process refunds within seven days of approval of the item. It can then take up to 10 days for the credit to appear on your credit card statement or PayPal account.

What items cannot be returned?

We do not accept returns on jewelry that has been resized, altered, damaged or that is sent
back to us without the original labels or Certificate of Authenticity. Due to hygiene issues, we
cannot accept the returns of the earrings.

What should I do if my shipment is damaged?

If your shipment is damaged between the ArtStyleGem warehouse and your address, retain the product and all packaging materials, make pictures for eviddence. Canada Post will require evidence of the damage to process the insurance claim. Contact ArtStyleGem within 24 hours for instructions about how to proceed with your claim.

What should I do if I receive the wrong product in my order?

If you receive the wrong piece of jewelry in your order, contact us within 48 hours so we can
give you instructions about how to return the product. We will replace it with the correct item
and refund your shipping costs and the difference in the purchase price, if the returned items
are received according to our Returns Policy.

How do I contact ArtStyleGem?

  • For Returns and Exchanges:
    ArtStyLeGem
    250 Kensington ave. #501
    Montreal, Qc. H3Z 2G8
    Canada
  • Info@artstylegem.com
  •  (800) 205-5575