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FAQ Art Style Gem

+- Who is ArtStyleGem?
We are a Canadian web-based jewelry company that exclusively represents Granát Turnov in Canada. Granát owns the last two remaining garnet mines in the Czech Republic and manufactures some of the finest Bohemian garnet jewelry in the world.
+- What materials comprise the ArtStyleGem jewelry?
All our jewelry is made from naturally mined garnets from the Czech Republic. The stones are never altered through color enhancement, diffusion, irradiation or heat treatments. Every stone is a fine, dark burgundy color and set in .925 sterling silver. Customers select finishing of 24 CT gold plating or rhodium plating. Each jewelry piece includes its own elegant jewelry box and Certificate of Authenticity.
+- What is the thickness of the plating and coating on the jewelry?
Standard plating is 0.1 to 1.0 microns thick. All our products have 5.0 micron coating in both rhodium and 24 CT gold plating to ensure the durability of the finishing.
+- How do I verify my product is authentic?
We guaranty the authenticity of our jewelry. Every piece produced by Granát Turnov has 3 hallmarks: 1.The factory hallmark "G", "G1", or "G2"; 2.The hallmark of metal purity, for example "925" for the silver; 3.The hallmark from the Government of Czech Republic confirming the purity of metal. In addition, every purchase comes with The Authenticity certificate itself is protected by a holographic logo of the cooperative Granát Turnov.
+- What is Rhodium?
Rhodium is a metal in the same family as platinum. It is very hard and bright, but too brittle to be used on its own for jewelry. However, it is very resistant to corrosion and tarnish so it is ideal to use as a finishing layer over silver.
+- What payment methods are acceptable?
We accept Visa, MasterCard and American Express. Customers don’t need a PayPal account, and there’s no fee for the customers to make a purchase. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. That’s why PayPal transactions are always secure.
+- What is the cost of shipping?
Shipping is free inside Canada, and costs $10 for anywhere in the Continental United States. Contact us for a shipping quote for orders outside Canada and the US. We cannot deliver to Post Office Boxes.
+- Are shipments insured?
We ensure every shipment for the full value of purchase.
+- How can I track my order?
ArtStyleGem uses Canada Post Expedited Parcel Service for all shipping in Canada and the US. Once your order is processed, usually within two business days, you will receive an email that includes a tracking number. Log on to http://www.canadapost.ca with your tracking number to check the progress of the delivery. Canada Post guaranties deliver in as little as four business days to addresses in Canada and the USA.
+- Does the shipping cost include customs and duty fees?
Buyers are responsible for all duties, customs fees, brokerage fees, charges and taxes in their home countries. We recommend customers contact local customs offices to verify rates before finalizing purchases.
+- Can I return items?
Buyers may return or exchange items within 14 days of receipt if the item is in original condition. Returns must be accompanied by the attached label and in the original package, including the Certificate of Origin and Authenticity and a copy of the receipt. You must contact ArtStyleGem immediately if you plan to return any item. Return and exchange shipping charges are the responsibility of the customer. We suggest you purchase shipping insurance for the full value of the item and obtain a tracking number for all returned items.
+- How are refunds issued?
We issue refunds in the same manner the original payment was made and only after the item has been returned to us, examined and determined to be in original condition. We process refunds within seven days of approval of the item. It can then take up to 10 days for the credit to appear on your credit card statement or PayPal account.
+- What items cannot be returned?
We do not accept returns on jewelry that has been resized, altered, damaged or that is sent back to us without the original labels or Certificate of Authenticity.
+- What should I do if my shipment is damaged?
If your shipment is damaged between the ArtStyleGem warehouse and your address, retain the product and all packaging materials. Canada Post will require evidence of the damage to process the insurance claim. Contact ArtStyleGem within 24 hours for instructions about how to proceed with your claim.
+- What should I do if I receive the wrong product in my order?
If you receive the wrong piece of jewelry in your order, contact us within 48 hours so we can give you instructions about how to return the product. We will replace it with the correct item and refund your shipping costs and the difference in the purchase price, if the returned items are received according to our Returns Policy.
+- How do I contact ArtStyleGem?
Contact us at: 8330263 Canada Inc. 2300. St-Mathieu St. #100 Montreal, Qc. H3H2J8 Canada

Customer Testimonials

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“Absolutely thrilled with my necklace. Love, love, love it! I am all about unique jewelry designs and it has been a tough task trying to find the right necklace. I stumbled across this site random...”
- Kiarna August 06, 2014

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“These products are great, I needed a gift ASAP so I decided to try this site, I was amazed at the quality of the jewelry and my girlfriend was very happy :] Thank's again for the amazing customer s...”
- benko85 July 21, 2014

why Bohemian Garnet

  • Loved by Queen Victoria and adored by Elizabeth I
  • Found in museums worldwide
  • Extraordinary purity and transparency
  • Believed to guard its owner from all the enemies andto give strength

Why

  • 24 Ct Gold or Rhodium coating for all Silver Jewelry
  • 5 micron of coating on Silver instead of 0,1
  • Certificate of Authenticity for all products
  • Expedited Parcel Service with full value insurance

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